Shipping and Handling is additional. Freight rates vary according to the following factors, number of pieces, overall weight, and the shipping location.

We ship via Fedex ground, our preferred carrier. We pass on our discounted volume rates to our customers.

Standard Ground rates apply in checkout. Some bulky items in volume can be cubed and the online checkout rate may not be correct. If the order is cubed at higher freight, our shipping will call to advise of additional freight charges.

Delivery is the normal Fedex ground schedule, GoGoPak, is not responsible if a carrier cannot meet the required delivery date as a result bad weather, or other unforeseen events that may cause a delay. The GoGoPak team will always do their best to process and ship your order in an expedient manner.

Orders are not processed and shipped until payment, or credit card information is received.

Your order may have back orders. You are not charged for shipping on back orders. If you would prefer to have a complete shipment, please note this preference on your order form. Delivery can sometimes be extended as a result.

As always, GoGoPak aims to be fair with regards to shipping expenses. If a rate at checkout seems questionable, or unusually high, please do not hesitate to inquire and we will investigate other rate options to determine accuracy or, if there are any savings to be applied.

If you would like to return or exchange product, please contact Customer Service at service@gogopak.com. Eligible Returns must be in original condition and quantity. All returns are subject to a 25% re-stocking fee.

Returns must be handled within 2 weeks of the ship date. A Return Authorization form issued by email from our Customer Service must accompany the return parcel. The freight on return goods must be handled by the customer and packed and returned in original condition. The original freight on the order is not part of the refund to be processed upon receipt. Refunds are processed within 30 days.

Note: There are NO RETURNS or refunds on Custom Branded items, Food-Safe Boxes (Bakery Boxes, Cupcake Boxes, Candy Boxes & Confection Boxes), Tin Boxes, and Rigid Boxes including Jewellery Boxes.

For product shipped incorrectly or in error, please contact Customer Service to process a call tag once verified.

If goods have arrived damaged, please contact service@gogopak.com so we can assist with the courier claim. Please provide some digital photos of the damage.