CURRENCY AND PRICING
Pricing on GoGoPak.ca is Wholesale CAD, Canadian funds. Shipping is from within Canada.

SHIPPING AND HANDLING
Shipping and Handling is additional. Freight rates vary according to the following factors, number of pieces, overall weight, and the shipping location.

We ship via Fedex, Canpar, UPS, and Purolator ground, using the best rate. We pass on our discounted volume rates to our customers.

Our Shipping Honour Code: If we can find a lower rate, we will apply this rate after you have checked out and refund you the difference. You will be notified if a refund is applied.

Standard Ground rates apply in checkout. Some bulky items in volume can be cubed and the online checkout rate may not be correct. If the order is cubed at higher freight, our shipping will call to advise of additional freight charges.

Delivery is the normal ground schedule, GoGoPak, is not responsible if a carrier cannot meet the required delivery date as a result bad weather, or other unforeseen events that may cause a delay. The GoGoPak team will always do their best to process and ship your order in an expedient manner.

Orders are not processed and shipped until payment, or credit card information is received.

Your order may have back orders. You are not charged for shipping on back orders. If you would prefer to have a complete shipment, please note this preference on your order form. Delivery can sometimes be extended as a result.

As always, GoGoPak aims to be fair with regards to shipping expenses. If a rate at checkout seems questionable, or unusually high, please do not hesitate to inquire and we will investigate other rate options to determine accuracy or, if there are any savings to be applied.

PICK UP ORDERS - Pick up is an option at check out for most products. Orders have to be placed online and our warehouse will notify you when your order is ready for pick up.
Pick up hours are Monday - Friday 10:30-4:00


ORDER CANCELLATION
There is a 25% Cancellation Fee - If your order is cancelled within 30 minutes of submitting, there is no cancellation fee. Otherwise, the order process has begun, products are allocated and prepared for shipping to you or to distribution. We cannot cancel most orders once they've begun. Please Review our Return Policy below.

RETURNS
If you would like to return product, please contact Customer Service at service@gogopak.com. Supply your order number, product codes for return, and reason for the return.
Returns must be in original condition and quantity. All returns are subject to a 25% re-stocking fee

Returns must be handled within 2 weeks of the ship date. A Return Authorization Number (R#) issued by email from our Customer Service must accompany the return parcel.
The freight on return goods must be handled by the customer and packed and returned in original condition, original packaging, AND original number of pieces.
Return Goods cannot be consolidated into larger boxes with weights over 50 lbs.
The original freight on the order is not part of the refund to be processed upon receipt. Refunds are processed within 30 days.

ONLY NOTABLE COURIERS WITH DIRECT DELIVERY SHOULD BE USED - RETURNS WILL NOT BE PICKED UP AT THE POST OFFICE.

Note: There are NO RETURNS or refunds on Custom Branded items, Food-Safe Boxes (Bakery Boxes, Cupcake Boxes, Candy Boxes & Confection Boxes), Tin Boxes, and Rigid Boxes including Jewellery Boxes.

PRODUCT COLOR ACCURACY: Product Colors display differently on desktop monitors, mobiles and tablets. We do our best to represent original color in our photography. We do not guarantee colors as we cannot control your visual display. For color referencing, we can provide the closest pantone color match, please request in advance at service@gogopak.com

WRONG PRODUCT RECEIVED: For product shipped incorrectly or in error, please contact Customer Service to process a pick up label once verified.

REPORTING DAMAGE: If goods have arrived damaged, please contact service@gogopak.com so we can assist with the courier claim. Please provide some digital photos of the damage. DAMAGE MUST BE REPORTED WITHIN 5 BUSINESS DAYS OF RECEIPT. EXTERIOR CARTON PICTURES SHOULD BE INCLUDED.