How do I return an item?

If you would like to return product, please contact Customer Service at service@gogopak.com. Supply your order number, product codes for return, and reason for the return.

Returns must be in original condition and quantity. All returns are subject to a
25% re-stocking fee

Returns must be handled within 2 weeks of the ship date. Some products are Non-Returnable (see Note below for details). A Return Authorization form issued by email from our Customer Service must accompany the return parcel. The freight on return goods must be handled by the customer and packed and returned in original condition. The original freight on the order is not part of the refund to be processed upon receipt. Refunds are processed within 30 days.

Returns must be accompanied by the Return Authorization number issued by GoGoPak in order to have your refund processed in a timely manner.

Note: There are NO RETURNS or refunds on Custom Branded items, Food-Safe Boxes (Bakery Boxes, Cupcake Boxes, Candy Boxes & Confection Boxes), Tin Boxes, and Rigid Boxes including Jewellery Boxes.

PRODUCT COLOR ACCURACY: Product Colors display differently on desktop monitors, mobiles and tablets. We do our best to represent original color in our photography. We do not guarantee colors as we cannot control your visual display. For color referencing, we can provide the closest pantone color match, please request in advance at service@gogopak.com

WRONG PRODUCT RECEIVED:
For product shipped incorrectly or in error, please contact Customer Service to process a call tag once verified.

REPORTING DAMAGE: If goods have arrived damaged, please contact service@gogopak.com so we can assist with the courier claim. Please provide some digital photos of the damage.


ORDER CANCELLATION

There is a 25% Cancellation Fee - If your order is cancelled within 30 minutes of submitting, there is no cancellation fee. Otherwise, the order process has begun, products are allocated and prepared for shipping to you or to distribution. We cannot cancel most orders once they've begun. Please Review our Return Policy above.